Angel Policy
Francis Mary does not have an Angel Policy at this time.
Direct Download
Direct download is not available at this time. All orders are sent via email once payment is confirmed.
Delivery Time
Your order should be delivered to your inbox within 24 hours. Average time for delivery is within the hour.
Refunds & Returns
All Francis Mary products are digital and as such, there are no refunds or returns.
Manipulations
All Francis Mary images are not to be clipped, cut, manipulated, cropped to create other images or claim them as your own.
Image Formats
The tubes (colored stamps) come in JPG, PNG and PSD format. The stamps (black & white outlines) come in JPG and PNG format.
Payment
Payment is through Paypal only at this time.
Commissions
No commissions at this time.
Prints, Tshirts, Greeting Cards and all other products
No, you may not make prints, tshirts, cards, etc. Francis Mary has her own line of prints, tshirts, cards and other physical & digital products. As the artist, I retain all copyright to all Francis Mary artwork.
Duplicate Order
If you have ordered the same image twice, I will gladly exchange the second image for a different one.
Please keep your receipts/purchase info (date, image name, etc.) handy.
Misplaced/Lost Digital Files
Computers crash, CDs get old & worn, Files become corrupt. It's understandable. It's a good idea to back up files to a CD, USB, cloud, etc. If you have lost your FM files, I will replace them one time for free. Your purchase info is needed to look up your order, but if that is lost, your name and email should work.
Downloading Files
Your order will be attached to an email. You should see the word, download, an arrow or paperclip (or similar). Click on it and it should start to download automatically. It should be in your Downloads folder on your computer or whatever folder you have specified.
Unzip & Extract File
Double click on the folder. It should automatically open. There should be an option to extract the file/s to the left or in the top bar.
If there is a question I have not answered here, please use the contact form here.
Francis Mary does not have an Angel Policy at this time.
Direct Download
Direct download is not available at this time. All orders are sent via email once payment is confirmed.
Delivery Time
Your order should be delivered to your inbox within 24 hours. Average time for delivery is within the hour.
Refunds & Returns
All Francis Mary products are digital and as such, there are no refunds or returns.
Manipulations
All Francis Mary images are not to be clipped, cut, manipulated, cropped to create other images or claim them as your own.
Image Formats
The tubes (colored stamps) come in JPG, PNG and PSD format. The stamps (black & white outlines) come in JPG and PNG format.
Payment
Payment is through Paypal only at this time.
Commissions
No commissions at this time.
Prints, Tshirts, Greeting Cards and all other products
No, you may not make prints, tshirts, cards, etc. Francis Mary has her own line of prints, tshirts, cards and other physical & digital products. As the artist, I retain all copyright to all Francis Mary artwork.
Duplicate Order
If you have ordered the same image twice, I will gladly exchange the second image for a different one.
Please keep your receipts/purchase info (date, image name, etc.) handy.
Misplaced/Lost Digital Files
Computers crash, CDs get old & worn, Files become corrupt. It's understandable. It's a good idea to back up files to a CD, USB, cloud, etc. If you have lost your FM files, I will replace them one time for free. Your purchase info is needed to look up your order, but if that is lost, your name and email should work.
Downloading Files
Your order will be attached to an email. You should see the word, download, an arrow or paperclip (or similar). Click on it and it should start to download automatically. It should be in your Downloads folder on your computer or whatever folder you have specified.
Unzip & Extract File
Double click on the folder. It should automatically open. There should be an option to extract the file/s to the left or in the top bar.
If there is a question I have not answered here, please use the contact form here.